Privacy Policy
Last Updated: March 15, 2025
Introduction
NeXo Wave Technologies ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, process, and safeguard your information when you visit our website nexowavetech.com or use our financial analysis educational services. We operate in compliance with Thailand's Personal Data Protection Act (PDPA) of 2019 and international privacy standards.
This policy applies to all users accessing our platform from any location, with specific attention to requirements under Thai law. By using our services, you acknowledge that you have read and understood this privacy policy and consent to our data practices as described herein.
Information We Collect
Personal Information
When you register for our financial analysis courses or contact us, we may collect personal information including your full name, email address, phone number, educational background, and professional experience. We also collect billing information when you enroll in paid programs, including address details required for compliance with Thai tax regulations.
- Contact information (name, email, phone number, mailing address)
- Educational and professional background details
- Payment and billing information for course enrollment
- Communication preferences and language settings
- Learning progress and assessment results within our platform
- Technical information about your device and browser
Automatically Collected Information
Our website automatically collects certain information through cookies and similar technologies. This includes your IP address, browser type, operating system, referring website, pages viewed, and time spent on our site. We use this data to improve our services and provide a better user experience.
How We Use Your Information
We process your personal data for legitimate business purposes and educational service delivery. Your information helps us provide personalized learning experiences, communicate about course updates, and ensure proper record-keeping as required by Thai educational and business regulations.
| Purpose | Legal Basis | Data Used |
|---|---|---|
| Course delivery and progress tracking | Contract performance | Contact info, learning data |
| Payment processing and invoicing | Legal obligation | Billing information |
| Customer support and communication | Legitimate interest | Contact details, inquiry history |
| Website improvement and analytics | Legitimate interest | Usage data, technical information |
| Marketing communications (with consent) | Consent | Contact information, preferences |
Data Sharing and Third Parties
We do not sell your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our educational services. All third-party processors are carefully selected and bound by strict confidentiality agreements.
Service Providers We Work With:
- Payment processors for secure transaction handling
- Cloud hosting providers for data storage and platform delivery
- Email service providers for course communications
- Analytics services to understand user behavior and improve our platform
- Legal and accounting firms for compliance with Thai regulations
We may also disclose your information if required by Thai law, court order, or government regulation. In such cases, we will make reasonable efforts to notify you unless legally prohibited from doing so.
Your Rights Under Thai Law
Under Thailand's Personal Data Protection Act (PDPA), you have specific rights regarding your personal data. We are committed to honoring these rights and have established procedures to handle your requests promptly and in accordance with legal requirements.
Access and Portability
You have the right to request a copy of all personal data we hold about you. This includes information about how we collected it, why we process it, and who we share it with. You can also request that we provide your data in a structured, machine-readable format for transfer to another service provider.
Correction and Deletion
If you believe any of your personal information is inaccurate or incomplete, you can request corrections. You also have the right to request deletion of your personal data, though this may limit our ability to provide certain services. Some information may be retained for legal compliance or legitimate business purposes as permitted by Thai law.
Objection and Restriction
You can object to our processing of your personal data for direct marketing purposes at any time. You may also request that we restrict processing of your data in certain circumstances, such as when you contest the accuracy of the information or object to our processing.
Data Security and Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypted data transmission, secure server infrastructure, and regular security audits conducted by qualified professionals.
- SSL/TLS encryption for all data transmission
- Regular security vulnerability assessments
- Access controls and employee training on data protection
- Secure backup systems with encryption at rest
- Incident response procedures for potential security breaches
- Compliance with Thai cybersecurity regulations
While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents and notifying affected users as required by law.
Data Retention and Deletion
We retain your personal data only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations. Different types of information are retained for different periods based on legal requirements and business needs.
| Data Type | Retention Period | Reason |
|---|---|---|
| Course enrollment records | 7 years after completion | Educational compliance requirements |
| Payment and billing information | 5 years from transaction | Thai tax and accounting laws |
| Marketing communications data | Until consent withdrawn | Ongoing legitimate interest |
| Website analytics data | 26 months maximum | Service improvement purposes |
| Support ticket information | 3 years from resolution | Quality assurance and training |
International Data Transfers
Some of our service providers are located outside Thailand, which may involve transferring your personal data to countries with different data protection laws. We ensure that all international transfers are conducted with appropriate safeguards in place, including standard contractual clauses approved by relevant authorities.
Transfer Safeguards:
All international data transfers are protected through legally recognized mechanisms such as adequacy decisions, standard contractual clauses, or certification schemes. We regularly review our transfer arrangements to ensure ongoing compliance with Thai and international data protection requirements.
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience and provide personalized content. We use both essential cookies required for website functionality and optional cookies for analytics and marketing purposes, which require your consent under Thai law.
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website. We provide detailed information about our cookie practices in our separate Cookie Policy document.
Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through email or a prominent notice on our website at least 30 days before the changes take effect.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or wish to exercise your rights under Thai data protection law, please contact us using the information below. We will respond to your inquiry within 30 days as required by the PDPA.
487 Nakhonnok St, Bo Yang
อ.เมือง Songkhla 90000, Thailand
Phone: +6624324567
Email: info@nexowavetech.com
For privacy-related inquiries specifically, please include "Privacy Request" in your email subject line to ensure prompt handling by our data protection team.